If your DirecTV has no sound then there are a few methods you can use to resolve the issue, just follow this quick guide and it should help.
There may be many explanations as to why youโre having sound problems with DirecTV service, and the good news is that there are a few simple solutions to fix the problem. So please read on, because weโve got your back and will help you get sound back on DirecTV.
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How to fix DirecTV no sound
Sound problems arise from many different sources. For instance, itโs possible that your DirecTV receiver is overloaded with too many channels.
Sometimes, though, a device may just need a quick tune-up and cleaning to get it running properly again.
And, if a device is already running fine, there are a few troubleshooting steps that can be taken to ensure youโre not going to have another sound problem. Below are some solutions to the DirecTV no sound issue.
Ensure the volume is turned up on the TV and DirecTV box
If youโre not getting the sound you want from DirecTV, the first thing to do is make sure the volume on your TV and DirecTV equipment is turned up. It wonโt hurt to check whether the volume is set all the way up, and if not, increase it. The volume will most likely be adjustable via a physical control panel on the TV or receiver. And if youโve got a surround sound system, make sure the volume is turned up on the receiver as well.
Restart the devices
Another simple way to fix a DirecTV no-sound issue is to restart the devices. Itโll clear any memory that may be causing the sound problems, and in some cases, itโs simply all that is needed to fix the problem. Simply unplug your TV, receiver, or satellite box for at least one minute. Turn on your TV first and check whether you have sound before turning on the satellite box. This simple step can save you a lot of money in service fees and make sure you donโt have to deal with another sound issue.
Ensure the cables are connected
Check the cable connections as it may be your issue if you still arenโt getting sound after restarting the devices. The cables may not be connected properly or they may have come loose. If this is the case, simply check each connection and make sure itโs tight and secure. Make sure to use a digital connection for your DirecTV sound, but be aware that analog connections are becoming outdated and donโt provide the best service or picture quality.
Switch off Dolby Audio
Switch Dolby Audio off. Disabling Dolby Audio can be done through the audio settings menu on your DirecTV remote control. It will allow you to listen to both the standard broadcast sound and your TVโs own built-in audio signal at the same time.
Unplug external speakers and use the TV speakers instead
Surround sound systems can be an excellent way to enhance the sound of your TV, but if youโre not hearing a thing from your DirecTV box, the speakers may be to blame. External speakers can be a major source of sound issues.
To check if the problem is your external speakers, unplug all external speakers and use the TVโs built-in speakers instead. If you hear the sound you want, youโll know the issue was with your external speakers. Otherwise, youโll need to troubleshoot further.
Delete and Reinstall the DirecTV app
If youโve got a smart TV, you can delete and reinstall your DirecTV app. If done correctly, this solution may resolve both the sound and picture issues youโre experiencing. On your TV remote, navigate to the Apps section and select DirecTV. Then, choose Settings on your remote to get to the App Manager.
Once in App Manager, find the DirecTV app and select it. Then click Delete on the remote control to uninstall it completely. Next, go back to App Manager and select DirecTV again. Then select Install on the remote control and follow the instructions. Once youโve reinstalled and activated your DirecTV app, youโll be able to use your regular remote control to navigate through the menu.
Change the TVโs Digital sound output
If the DirecTV no sound issue is still persisting make sure youโre using the correct sound ports or setting on your TV. By default, your audio settings should be set to PCM, which means that digital sound will be delivered to a receiver and decoded. If your TV is set to anything other than PCM, decoding will be forced to take place inside the DirecTV receiver instead. If this is the case, youโll need to go into your TV settings and change the audio output. Try a different sound output setting and see if you hear sound. If you do, stick to it.
Contact DirecTV customer support
If the DirecTV no sound issue persists, you can contact DirecTV customer support for assistance. The service technicians may be able to fix the issue remotely, and in some cases, can visit your home or office to help. This solution may be a better one than others because the techs will be able to see exactly whatโs happening and will know exactly how to fix it.
Final Thoughts
Sound can be a major factor in the success of your DirecTV system, and if youโre not getting sound from your DirecTV box, it could be because of many different things. With a few quick troubleshooting steps, you should have sound from your DirecTV box again.
FAQs
What is wrong with the sound on DirecTV?
It could be a lot of things such as the audio output settings on your TV are not correct, the audio settings on your DirecTV box are not correct, or a sound device is malfunctioning.
Where is the mute button on DirecTV remote?
Itโs usually indicated by a mute button that you can press to mute all audio.
What is the best sound for DirecTV?
If youโre having problems with your DirecTV sound, we recommend using PCM. This will allow you to listen to both your TVโs built-in audio and the standard broadcast audio.